How you become a better live chat agent

July 2nd, 2017

Pardeep Kullar

In the early days there’s a temptation to leave chats open ‘just in case’, or to get annoyed by abuse. We also write long and formal replies and don't read between the lines when a customer is giving good feedback. Below we show how we change over time.

Day 1 > Day 30 > Day 90 as a live chat agent

The team at https://Upscope has experience supporting 1000s of users, we hope you enjoyed the ride ?

Upscope, “One click to see the user’s screen from live chat for awesome instant support”

Pardeep Kullar

Pardeep overlooks growth at Upscope and loves writing about SaaS companies, customer success and customer experience.