Transform your support process

The no.1 pain behind online customer support is not seeing what the customer sees. You can't set up a Zoom screen share with every customer, so that's why we built next generation screen sharing. Instant, interactive, incredible.

Transform your support process

Does this sound like your customer? ๐Ÿ‘‡

Frustrated
Less Tech-savvy
Senior generation
Busy Professionals

Customers who are stress heads ๐Ÿ˜ก

Customers stuck with complex products or services often get flustered. Defuse the situation with delightfully simple support with Upscope.

"Our clients are overwhelmed by the time ... they get to me. The last thing they want them to do is become even more stressed about navigating their online account. Upscope relieves that stress!"

Validated User
Verified User in Consumer Services
4.7 / 5 from 100+ reviews

Customers who don't work with screens ๐Ÿ› 

Your customers are in a role where they spend their working time away from screens. This means that the usual "tech-speak" means very little to them. Use Upscope to show instead of tell.

"Upscope lets me connect to clients very quickly and without them having to download anything - very useful if they are computer-challenged."

Validated User
Verified User in IT and Services
4.7 / 5 from 100+ reviews

Customers on the older side ๐Ÿฆ‰

Customers struggle with technology they haven't grown up with. Help them achieve success by guiding them through complex stuff. Use Upscope to get your older customers up to speed.

"Some clients are not tech savvy, so they do not understand what needs to be done on their end which can be very time consuming for us. It's easily resolved with upscope with quick share-screen call which supports audio as well. "

Mike N
Customer Support
4.7 / 5 from 100+ reviews

Customers who lack the time to figure it out โฑ

Upscope is used by agents who talk with professionals based in a fast-paced environment. They use Upscope to solve their problems fast. Allowing them to crack on with their work.

"Upscope provides ease and stability with great service. I have reduced my onboarding from 30 minutes to 20 minutes. My customers are not as confused due to me being able to see their screen and show them exactly where to go."

Validated User
Verified User in Computer Software
4.7 / 5 from 100+ reviews

See problems in real-time

Customers sometimes find it difficult to explain what isnโ€™t working for them. Skip this step by leveraging Upscope, and you can see exactly what is happening on their end. Find the source of the issue fast.

See problems in real-time

Benefits

Integrate with your favorite support software

    Reduce resolution times

    Reduce resolution times

    Increase customer satisfaction

    Increase customer satisfaction

    Decrease customer effort score

    Decrease customer effort score

Make world-class support your secret weapon

Customers love the collaborative support experience that Upscope enables. Itโ€™s like having the agent actually beside them. Start using Upscope, and develop a brand reputation for world-class support.

Make world-class support your secret weapon

Enhance operational efficiency

Watch your support function evolve into a well-oiled machine. Provide a better CX whilst still improving key operational metrics.

  • Decrease call handle times
  • Increase first contact resolutions
  • Reduce repeat customer issues
Enhance operational efficiency
4.7 / 5 from 100+ reviews

Try Upscope for free

Upscope is used by hundreds of companies of all sizes to deliver an incredible standard of customer support.

  • "Our data shows Upscope has cut our onboarding team's call time by 27%, which is fantastic."

    Cainen Gerety
    EX Sales Manager at Square