Tour and features
Intro
0:33
Welcome to Upscope
Starting a session
1:43
How to find the user and start a session
Co‑browsing
1:47
Screen sharing of the future
User management
1:30
Adding agents and reporting
Installation and security
1:42
Adding Upscope to your website
Demo
0:47
How to learn more about Upscope
Security‑first approach
Access limited to your own website, mask sensitive fields and more.
Interactive screen sharing
Draw, click, point and scroll with your mouse directly on the user’s screen.
Enterprise friendly
Advanced user managment, SSO, reporting and audit tools.
See their screen in one click
From live chat or while talking on the phone, see their screen instantly.
- No downloads needed
- One click co‑browsing request
- Securely connect to the customer's browser
Take control when needed
- Your customer will see your cursor appear on their screen.
- You can click and scroll for them as if you were sitting next to them.
Draw to draw their attention
- Use the pen tool to draw on their screen.
- Let the customer learn by doing, without struggling to explain where to click.
Scroll, click and type together
Remotely guide and talk with your customers as if you were sitting next to them.
- Seamlessly chat and cobrowse at the same time
- Help your customers understand complex processes
- Guide customers through forms, apps or documents
- 01
One click screen sharing with all your users
Screen share in seconds with any user regardless of browser or operating system. Nothing to install or setup.
- 02
Remotely control the browser
Remotely control their browser as if you were sitting next to them, no setup required.
- 03
One click browser-to-browser phone calls
Click a button and the user will receive a call directly on their browser. Talk to them without interruptions between page loads for smoother communication.
Key features
Search through online users
Search your users by name, location, IP address with immediate feedback. After you find who you’re looking for, click and see their screen.
Works on localhost and behind closed networks
Screen share even on IP-restricted websites with our powerful in‑browser proxy solution.
Personal Upscope call link
Add a personal Co‑browsing link to your calendar invites to jump‑start your onboarding sessions and demos straight from the calendar.
Quick lookup code for phone support
Easily identify users with a four‑digit code when they call in.
Customize everything
Use our powerful Javascript API to tailor the Upscope experience to your website’s needs. Allow your developer to customize prompts, alerts and everything in‑between to match the look of your website.
Integrate with your existing live chat system
No need to train your agents to use a whole new system. Upscope sits next to your existing live chat software and integrates out of the box.
Use across multiple domains
Use the same installation code across multiple domains under one account.
Works with all modern browsers
Upscope works with all modern browsers, and also works with Internet Explorer 11 or above.
View and interact with the developer console
Debug live by gaining optional full access to your user’s browser console. Execute remote commands and view the output without them having to do anything.
Full API access
Create powerful integrations with our easy to use Integration API. Allow users to screen share with each other, hide our branding, and implement your own authentication system.
For teams
Simple team join
Allow team members on the same email domain to sign up in under a minute. Alternatively, manually invite users.
Share the screen share session with your team
Simply copy and paste the url while screen sharing with a team member and they can join in.
Add team members who are not counted as agents
Invite admin team members without having to pay for them.
Detailed usage statistics
See who in your team is using Upscope the most down to the minute.
SSO
Allow your agents to quickly log in using their existing account on your customer support software.
Compliance and security
Full audit log
Keep track of everything that happens with your account forever. Screen shares, changes in configuration, etc are logged and searchable.
Remote log out
Remotely log out your agents at a moment’s notice.
Role based access control
Set each team member’s roles and permissions with precision.
Mask sensitive information
Easily select form fields or parts of the page that you want to hide from Upscope in your dashboard or through javascript. The information you hide not only is not shown to your agents,
it never leaves the user’s browser.
Rapid and secure login
Secure rapid 2-step email login without risk of password reuse. Enter your email address and get an email with a one‑click login link.
On premise deployment
Deploy your own installation of our data server inside your company network for ultimate peace of mind.
White label support
Build Co‑browsing into your application for seamless user‑to‑user screen sharing.
One click data removal
Delete any user’s data at a moment’s notice from the dashboard.
Try Upscope for free
Upscope is used by hundreds of companies of all sizes to deliver an incredible standard of customer support.
Find out why they love it during a 2-week free trial.