Supercharge your Olark workflow
Integrating UserView with Olark allows your agents to see the customer's past. Gather contextual information without the customer needing to explain themselves.
Hey, it isn't working.
Hi Richard, here to help! Let me take a quick look...
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Ah that was the issue, thank you
See into your customer's past
Understand why your customer has reached out by seeing snapshots of their previous screens.
- See screenshots of error messages or other actions
- Understand their problem even with minimal information
- Jump into a live screen-sharing session if needed