Why Cobrowsing for Onboarding?
Onboarding is typically needed with products or services with a complex user journey. Especially so if there's a knowledge barrier, or tricky terminology involved. That's why hundreds of companies have started using Cobrowsing to onboard users to their product or service. With Upscope, you can take your customer through a product “test drive”. You can draw on their screen to add interactive elements to your presentation. You can show them (in real-time) the entire customer journey they'd go through with your service. All highly engaging communication tactics that onboarding agents need to succeed.