Upscope co-browsing + Freshdesk

Seamlessly go from live chat to the user’s screen in one‑click. Say goodbye to installs. See what they see, instantly.

Start free trial
  • 1

    One сlick from Freshdesk

    On Freshdesk, click once and see their screen. No setup needed

  • 2

    No downloads required

    Nothing to download or install for the customer or the agent.

  • 3

    Co‑browse together

    Remotely guide and talk to your customers as if you were sitting next to them.

Use сases

Never ask “Do you see any errors?” again.
  • Give your agents sight. With one click from Freshdesk, you can see their browser and pinpoint the problem without asking them questions.
  • From there, surprise them by showing them the solution with an engaging visual experience.
  • Reduce support resolution time, get more positive feedback and reduce frustration for both your agent and customer.

Explain your pricing and features as if you were sitting next to them

  • 65%
    Reduction in time to convert new customers to new products.
  • 19%

    Increase in first call resolution with сo‑browsing.

  • 4X
    More positive customer mentions within social media channels.
  • 10%

    Reduction in future support calls when using сo‑browsing

  • 01

    Involvement

    Keep your leads engaged during Freshdesk conversations by adding a visual element.

  • 02

    Visibility

    Walk them through your website and point out features, pricing and benefits while talking as if you were there.

  • 03

    Convenience

    With Upscope, screen sharing is built into your website and instantly available for all your sales reps with nothing to setup.

Sit next to your customers and show them your product.
  • Highlight where to click, and if they don’t understand then click for them.
  • One click from Freshdesk and see their screen in seconds. From there, navigate your website with them.
  • Provide them with an immersive and effortless learning experience.

Try Upscope
for free

Upscope is used by hundreds of companies of all sizes to deliver an incredible standard of customer support.

Find out why they love it during a 2-week free trial.

Want to get in touch?

Contact our team