What does it mean to Cobrowse?
Cobrowsing is a secure, real-time way for a customer and an agent to browse a website together. It allows the agent to see exactly what the customer sees and, with permission, guide them through tasks like filling out forms, navigating pages, or troubleshooting issues. Unlike screen sharing, co-browsing is browser-based and doesn't expose the customer's entire screen, ensuring privacy and security.
Why "Cobrowse" rather than "Screen Share"?
When you cobrowse, you don't just watch someone else sharing their screen, you work together like collaborators sitting together and navigating through an app. See our animated explainer on why it's instant, interactive and is replacing screen sharing for most tasks.
Why it's different to traditional screen sharing
Traditional screen-sharing streams your screen to the viewer. It's slow, it's blurry, it's one way. When you cobrowse, it works by grabbing everything that makes up a web page, on the customer's screen, and then replicating every button, link, word, and picture, for the support or sales agent. That allows you to not only see an instant pixel perfect web page, you can also click, scroll and type for the customer. You can work together to navigate the page.
Get cobrowsing for your app
- Easy install
- See what they see
- Scroll, click, type for them
- Integrate with your existing support software
There's a fully customizable secure Cobrowse API
- Flexible Pricing
- Embed anywhere with an iframe
- Dedicated support engineer to help install
Improved Customer Experience
Increase Customer Satisfaction
