What does it mean toCobrowse?
Cobrowsing is a secure, real-time way for a customer and an agent to browse a website together. Guide customers through complex tasks while maintaining complete privacy and security.
How Cobrowsing Works
Unlike traditional screen sharing, cobrowsing creates a shared browsing experience where both parties can interact with the same web page simultaneously.
Traditional Screen Sharing
- One-way viewing only
- Exposes entire desktop
- Requires software installation
- Lag and quality issues
- No interaction capabilities
- Privacy concerns
Modern Cobrowsing
- Interactive collaboration
- Only shows your website
- No downloads required
- Real-time, zero lag
- Both can click and type
- Built-in privacy controls
Powerful Features for Modern Support
Interactive Collaboration
Work together like collaborators - agents can click, scroll, and type for customers in real-time
Privacy-First Design
Only see your website tab - no access to desktop, other tabs, or sensitive information
Instant Connection
No downloads or installations required - connect instantly through the browser
Pixel-Perfect Control
See exactly what your customer sees with pixel-perfect screen replication
Smart Masking
Automatically hide sensitive fields like passwords and credit card numbers
Cross-Platform
Works on any device or browser - desktop, mobile, or tablet
Proven Results for Your Business
Faster Issue Resolution
Resolve customer issues in minutes, not hours
Higher Conversion
Convert more visitors by guiding them through complex processes
Customer Satisfaction
Customers love the seamless support experience
Choose Your Cobrowsing Solution
Cobrowse in Support
Help customers resolve issues instantly with visual guidance
- See customer screens in real-time
- Guide through complex processes
- Reduce ticket resolution time
- Improve customer satisfaction
Cobrowse in Sales
Convert more leads by guiding prospects through your product
- Interactive product demos
- Guide through checkout
- Overcome objections in real-time
- Close deals faster
Build Your Own
Integrate cobrowsing into your application with our API
- Developer-friendly API
- Complete customization
- Enterprise-grade security
- Comprehensive documentation
Ready to Transform Your Customer Experience?
Join thousands of companies using Upscope to deliver exceptional support