Transform your support process
The biggest pain in online support? Not seeing what your customer sees. You can’t start a Zoom call for every issue, so we built next-gen screen sharing: instant, interactive, and effortless.
Does this sound like your customer? 👇
Frustrated
Less Tech-savvy
Senior generation
Busy Professionals
Customers who are stress heads 😡
Customers stuck with complex products or services often get flustered. Defuse the situation with delightfully simple support with Upscope.
"Our clients are overwhelmed by the time ... they get to me. The last thing they want them to do is become even more stressed about navigating their online account. Upscope relieves that stress!"
See problems in real-time
Customers sometimes find it difficult to explain what isn’t working for them. Skip this step by leveraging UserView, and you can see exactly what is happening on their end. Find the source of the issue fast.
Benefits
Integrate with your favorite support software
Reduce resolution times
Increase customer satisfaction
Decrease customer effort score
Make world-class support your secret weapon
Customers love the collaborative support experience that UserView enables. It’s like having the agent actually beside them. Start using UserView, and develop a brand reputation for world-class support.
Enhance operational efficiency
Watch your support function evolve into a well-oiled machine. Provide a better CX whilst still improving key operational metrics.
- Decrease call handle times
- Increase first contact resolutions
- Reduce repeat customer issues
