Reduce resolution times
Increase customer satisfaction
Decrease customer effort score
See problems in real-time
Customers sometimes find it difficult to explain what isn’t working for them. Skip this step by leveraging Upscope, and you can see exactly what is happening on their end. Find the source of the issue fast.
Make world-class support your secret weapon
Customers love the collaborative support experience that Upscope enables. It’s like having the agent actually beside them. Start using Upscope, and develop a brand reputation for world-class support.
Enhance operational efficiency
Watch your support function evolve into a well-oiled machine. Provide a better CX whilst still improving key operational metrics.
- Decrease call handle times
- Increase first contact resolutions
- Reduce repeat customer issues