Transform your support process
The no.1 pain behind online customer support is not seeing what the customer sees. You can't set up screen sharing with every customer, so that's why we built Upscope.
Does this sound like your customer? 👇
Frustrated
Less Tech-savvy
Senior generation
Busy Professionals
Customers who are stress heads 😡
Customers stuck with complex products or services often get flustered. Defuse the situation with delightfully simple support with Upscope.
"Our clients are overwhelmed by the time ... they get to me. The last thing they want them to do is become even more stressed about navigating their online account. Upscope relieves that stress!"
Customers who don't work with screens 🛠
Your customers are in a role where they spend their working time away from screens. This means that the usual "tech-speak" means very little to them. Use Upscope to show instead of tell.
"Upscope lets me connect to clients very quickly and without them having to download anything - very useful if they are computer-challenged."
Customers on the older side 🦉
Customers struggle with technology they haven't grown up with. Help them achieve success by guiding them through complex stuff. Use Upscope to get your older customers up to speed.
"Some clients are not tech savvy, so they do not understand what needs to be done on their end which can be very time consuming for us. It's easily resolved with upscope with quick share-screen call which supports audio as well. "
Customers who lack the time to figure it out ⏱
Upscope is used by agents who talk with professionals based in a fast-paced environment. They use Upscope to solve their problems fast. Allowing them to crack on with their work.
"Upscope provides ease and stability with great service. I have reduced my onboarding from 30 minutes to 20 minutes. My customers are not as confused due to me being able to see their screen and show them exactly where to go."
See problems in real-time
Customers sometimes find it difficult to explain what isn’t working for them. Skip this step by leveraging Upscope, and you can see exactly what is happening on their end. Find the source of the issue fast.
Benefits
Integrate with your favorite support software
Reduce resolution times
Increase customer satisfaction
Decrease customer effort score
Make world-class support your secret weapon
Customers love the collaborative support experience that Upscope enables. It’s like having the agent actually beside them. Start using Upscope, and develop a brand reputation for world-class support.
Enhance operational efficiency
Watch your support function evolve into a well-oiled machine. Provide a better CX whilst still improving key operational metrics.
- Decrease call handle times
- Increase first contact resolutions
- Reduce repeat customer issues
