How Workable uses HelloScreen to support customers
Who are Workable?
Workable is the world’s leading hiring software as a service (SaaS). Helping their customers find the best candidates and turn them into employees.
Their platform allows hiring teams to:
Source and attract talent
Evaluate candidates and collaborate with other hiring managers
Automate various hiring processes
Onboard and manage new hires
Workable users rarely encountered issues on their platform. However, whenever they did come across a bug, the support team wanted to help customers fast. Workable identified that they wanted a way to visually support customers over web chat, seeing the issue play out in real time. Additionally they wanted a process that would integrate with their existing support process and technology stack (Zendesk).
Using HelloScreen and the Zendesk integration, Workable agents are now able to see their customer’s screen, in real-time, with just a matter of clicks. This has led to a number of improvements across customer experience and support operations.