Support with Cobrowsing

Build the Perfect Support Process for your Customers

Reduce resolution times and destress your support team by using Upscope

What is Cobrowsing?

To put it simply, Cobrowsing is a better way of "screen-sharing" with the customer. It's faster, less-blurry and doesn't require your prospect to have Zoom (or other third-party apps). You can draw on the customers screen, scroll, click and type for them too. It works great alongside email, chat-based or over the phone support processes.

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Why Cobrowsing for Support?

Remote support is incredibly difficult when you can't see what the customer can see. That's why hundred of companies have started using cobrowsing to support users of their product or service. You can initiate a Cobrowsing session through chat or over the phone. You can draw on their screen to guide them to the solution to their problem. You can see an error play out in real-time. You can side-step language barriers or technical knowledge gaps by seeing what the problem is rather than them explaining it to you. A massive plus for remote support teams.   

What are the Benefits?

  • See your customers issue in real-time

    By visually seeing what the customer can see you can troubleshoot issues fast. No more back and forth explanations, no need to replicate the problem. Just jump straight into a Cobrowsing and see it play out in realtime.

  • Cobrowsing support for any device

    Many of our customers use various methods to support their customers. Some use web chat software, some Cobrowse alongside phone conversations. Upscope can work with either. Providing that seamless support experience to suit any process.

  • Integrate with your tech stack

    You can easily fit cobrowsing within your tech stack and product support process. Integrate with your favourite CRM, use our API, or build a custom solution with our "Done For You Service". Your customers will be impressed with the seamless nature of your support process.

The Impact

Businesses who integrate Cobrowsing into their existing support process typically see a 19% increase in first time call resolution and 43% faster support sessions. That's because support agents don't need the customer to explain their problem, they can see it play out in real-time. That massively helps non-tech savvy users, customers with English as a second language, or even those unaccustomed with some of your industry terminology. Support agents really appreciate the extra layer of clarity that Cobrowsing provides them.

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Upscope is used by hundreds of companies of all sizes to deliver an incredible standard of customer support.

Find out why they love it during a 2 week free trial.

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