Why Cobrowsing for Support?
Remote support is incredibly difficult when you can't see what the customer can see. That's why hundred of companies have started using cobrowsing to support users of their product or service. You can initiate a Cobrowsing session through chat or over the phone. You can draw on their screen to guide them to the solution to their problem. You can see an error play out in real-time. You can side-step language barriers or technical knowledge gaps by seeing what the problem is rather than them explaining it to you. A massive plus for remote support teams.