Why People
Choose Upscope over other Solutions

Moo, Workable and Square chose Upscope because of our Speed, Stability, and Security

Upscope provides high speeds, incredible stability and better data security for your agents.

  • Convenient co‑browsing

    Co‑browsing requires passing a website’s entire interface from a customer and rendering it for a supporting agent. It requires individual adjustments made over years to work across platforms with customers using a range of devices.

  • Upscope has the experience

    Upscope first began in late 2015, attracting a global base of clients including customers on very slow connections accessing complicated interfaces.

  • Unique adjustments

    1,000s of unique adjustments have been made to build not only the fastest co‑browsing service but also the most secure.

A Security-first approach

Distributed regional servers allow for data sovereignty. Minimised storage means we only temporarily store the absolute bare minimum of meta data and it’s automatically wiped on 24 hour, 7 day and 30 day cycles.

That includes penetration testing, bug bounties, ISO certification with routine internal and external audits and compliance with HIPAA, GDPR and other standards.

Combine a security obsessed CTO with the intense scrutiny of global financial and health institutions and you develop a security conscious culture and process.

You can see a brief overview of our security features and talk to our team for any industry or product specific requirements you have and how Upscope can help.

Customer experience is evolving. Don't be left behind.

The fastest co‑browsing solution

Upscope uses the most advanced data compression to minimise render time and a vast network of regional servers.

What can you expect in the Near Future?

AI and bots take care of much of the routine work and your super agents are now handling complex support queries, selling and cross‑selling and bringing in net new revenue.

Following that, we’ll roll out an auto‑cobrowse feature so you can guide customers that are not online at that moment, as is often the case in an increasing number of omnichannel contact interactions. It’s natural for the new generation of customers out there to expect to type a message, walk away and come back to see an answer. We expect auto‑cobrowsing to become an increasingly important part of customer support, onboarding, and sales.

To help them, Upscope will continue to develop the core co‑browsing service by adding proxy-based browsing for providing guidance on any website across the web.

We’ll further advance our pre‑browse screenshots into a fully‑fledged customer view so agents can understand the full context of how a customer came to a problem or what that customer needs to convert into a buyer.

Try Upscope
for free

Upscope is used by hundreds of companies of all sizes to deliver an incredible standard of customer support.

Find out why they love it during a 2 week free trial.

Want to get in touch?

Contact our team