Upscope provides high speeds, incredible stability and better data security for your agents.
What can you expect in the Near Future?
AI and bots take care of much of the routine work and your super agents are now handling complex support queries, selling and cross‑selling and bringing in net new revenue.
Following that, we’ll roll out an auto‑cobrowse feature so you can guide customers that are not online at that moment, as is often the case in an increasing number of omnichannel contact interactions. It’s natural for the new generation of customers out there to expect to type a message, walk away and come back to see an answer. We expect auto‑cobrowsing to become an increasingly important part of customer support, onboarding, and sales.
To help them, Upscope will continue to develop the core co‑browsing service by adding proxy-based browsing for providing guidance on any website across the web.
We’ll further advance our pre‑browse screenshots into a fully‑fledged customer view so agents can understand the full context of how a customer came to a problem or what that customer needs to convert into a buyer.
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