Upscope has delivered more than expected! Our agents and customers have nothing but good things to say about the screen sharing tool. It was easy to implement and requires very little training to get our agents up and running. We have seen improvements in the customer experience and a reduction in handle times.
Manager of Contact center Operations at Applied Data Finance
Screen sharing is a critical tool in Sungage’s quest to provide remarkable customer service. We were able to install and configure Upscope in just a few minutes. It is fully integrated with our existing Olark and our support team and customers were using it happily on day one, with zero training. Speaking of remarkable service, the folks at Upscope have answered our questions and even fixed bugs in minutes, not hours or days. We love it!
CTO at Sungage Financial
Upscope has become an integral part of how we interact with our customers during onboarding and support calls.
We use it on a daily basis and I can’t imagine doing this work without it! Our customers have various levels of technology expertise and we love the way Upscope empowers us to easily guide them through the steps necessary to get started with Occasion or to resolve an issue.
We consider Upscope a great investment – it eliminates guesswork, allows us to keep our customers happy, and saves us lots of time in the process!
Director of Merchant Success at Occasion
Priceblocks.com has been using Upscope and it has changed our business, for the better. We are now able to understand and diagnose most customer support issues by using Upscope. It’s so helpful.
Chairman at Priceblocks
We create workflow software for creative departments in the film industry and Upscope has been a game changer for our support team. Everything is time sensitive in the film industry so getting our users answers quickly and accurately is imperative. The user experience is simple and easy so it makes screen sharing accessible to even our least tech-savvy users. We look forward to continuing to use Upscope to better assist our users!
Head of Customer Success at SyncOnSet
Upscope has dramatically improved our client training calls. We work exclusively with lawyers and need to train them on how to use the websites we develop for them. Our clients are busy, their time is very valuable and they frequently struggle with technology. Before upscope our support staff had to walk clients through downloading and installing screen sharing software.
It was frustrating, took a lot of time and didn’t always work. Now, with Upscope, we simply pick up a client’s browsing sessions with one click and we are on our way. Our clients love it, training calls are going faster and we are getting more positive feedback from both clients and staff.
Owner at The Modern Firm
Upscopes helps us directly support our customers the fastest way possible. By integrating directly into Intercom, if a customer starts a conversation we are able to see their screen within seconds!
Our users love this kind of interaction and it makes our entire support experience another killer feature of our product and our brand. We love Upscope and can’t wait to see how we can continue to push live support to the next level.
Product Manager at Drivecentric
Upscope not only enhances our User Success team’s capabilities with Intercom, but improves the experience for customers using our platform. With Upscope, we’re able to dive directly into the current experience of any platform user to easily identify browser or hardware inconsistencies when troubleshooting.
Additionally, the ability to educate a user on unfamiliar functionality using the spotlight tool has been incredibly beneficial in saving time typically spent writing out lengthy explanations, and instead enabled us to provide an immersive educational experience at a moment’s notice.
Director of Accounts at NurseGrid
Upscope has been a great improvement for our support team. We offer a saas platform for health care centers, so being able to see what they are seeing has diminished greatly our support solution time. It also gives to our client a sense that our company is technologically advanced which is another plus.
General Director at Reservo
Our clients are surprised that support can be done in such an effective way taking privacy and security into account.
The benefits Rodeo has from using Upscope:
- Customers don’t need to install unknown/unwanted tools to share their screens.
- Support agents don’t have access to customer data.
- No need to build and maintain internal tools for support.
- Fast assistance with one click through Intercom chat.
Upscope is a must have if you want to give secure and immediate support.
Project manager Rodeo
Upscope was easily the biggest quality of life improvement in my support work. Because of it I longer have to rely on my guesswork or my customer’s technicall skill.
Since installing it, identifying the problem has become an ease so I can focus on the important stuff—solving customer’s problems.
Our sales team at Perfit uses Upscope to give new customers a personalized onboarding. Account executives can easily introduce them to the main features of our app, right on the user’s account, with their own data. And users are blown away when they see you can point them in the right direction or draw on their screens. It requires no installation or browser plugins, which makes it super easy to use.
CTO and Co-Founder at Perfit
The main reason we decided to use Upscope was because of the simplicity in connecting with a user’s account and quickly troubleshoot. We use it on occasion for training and guiding people through our app, but mostly have found the most value out of getting visibility into what a customer is seeing on their end after they’ve reported an issue. So much easier and more time efficient than trying to get them to send us screenshots!
Head of Customer Success at Podium
We ask our users to complete some complicated tasks in our platform, like taking pictures and recording videos. For years we have sought a tool that allows us to provide live in-app support to users without requiring them to download plug-in’s, or use third party “online meeting” applications. Upscope is the tool we’ve always hoped for, and it’s a game changer for our business!
CEO at Clear.md
With Upscope we can finally guarantee our customers that ‘we’ve got their back’ anytime, anywhere. Upscope keeps surprising with simplicity, ease and customer success.
Every time we start a live session it’s like a magic trick.
CEO at Ideanote
Upscope makes it dead-simple for HOA Express’s customer success team to assist customers in a whole new way! We especially love using the tool to show off our features in walkthroughs, plus it makes troubleshooting bugs much easier.
Most importantly, their tool requires no downloads or installations—an absolute must for us. We can achieve fantastic customer support without sacrificing privacy or user friendliness.
Upcope has revolutionized the way we help our customers. It’s the easiest, fastest and most reliable way for our support team to get remote access to the computers of our clients. We can now inexpensively launch remote sessions into customers’ systems and offer them personalized technical support. Upscope integration and installation with Intercom was fast and user-friendly.
After using Upscope for a few weeks, we have a much smoother process and a faster turnaround for our customer sessions, resulting in better client retention.
Founder and President at Kiwili
Upscope has transformed our customer support experience. Our platform provides a huge amount of data and a wide variety of tools. While many find our interface very intuitive, it expected that some users will get lost. Prior to Upscope, we provided real time chat support for our users which lead to many confusing conversations. We were able to integrate Upscope into our portal and Intercom in a matter of minutes.
Now when users get lost, one click allows us to help them. No more confusing conversations. No more misunderstandings. Just quick, efficient support for our users. All thanks to Upscope.
Co-founder and CEO at WellDatabase
Upscope has been an excellent addition to our Help Desk team. SCIAdmin provides support to users all over the United States, so when we saw the features that Upscope could provide, we were thrilled to try it out. Being able to Co-browse with a user, highlight the problem, and use the spotlight feature to direct our users to different parts of our website has played a vital role in how we provide support.
Upscope installation, and integration with our Live Chat software was a breeze! Our Development team was able to get Upscope installed and integrated for us in a matter of minutes. Being able to click a link inside of Live Chat and connect with our clients in a matter of moments has been invaluable to the Help Desk team.
Help Desk Support at SCIAdmin
As a platform based company, Upscope has been instrumental in allowing us to quickly and effectively onboard new users. The ease of use and the lack of needing to download screen sharing software has made it a tremendous addition to our sales and marketing stack.
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