Endeksa is a real estate data analytics and insights platform from Turkey. We have many realtor subscribers all over the country. Upscope has empowered us to provide a unique customer support service to our clients. Our clients are amazed about how we guide them through the platform and show them the features of Endeksa easily. Upscope is very user friendly, and integrated very easily. I recommend Upscope to all companies aiming to create a fantastic customer support.
CEO at Endeksa
We decided to try Upscope in combination with our Live Chat service as we saw the potential for improving our customer support when a user is unsure which button to click or why they’re receiving an error message on one of our web forms.
I have to say the power of being able to see someone’s screen in real-time as they use our web applications is almost immeasurable. Previously, we were often left in the dark armed only with the information a customer could provide.
In many cases we’re solving customer problems which we may not have been solved before, and we’re able to get to the bottom of things more quickly.
We’ve already made changes to our user interface as a result of implementing Upscope and I’m sure it will continue to help in the future.
We were sceptical at first about Upscope’s ability to handle different internet browsers, but it seems very reliable on this front too.
Head of Communications at WHYPAY?
Upscope has improved our ability to assist our customers without making them jump through all of the hoops that most other screen sharing software require.
Upscope is great. We can easily see what a user does and help him or her by highlighting a button whilst maintaining our high standards of security and privacy. We use it to take away the burden of finding out what’s going wrong for a user and to educate our users on (new) features. What makes it especially useful is its tight integration with Intercom; this keeps us from having to log in on yet another service.
WordPress has lots of features and is difficult to navigate even for people who are technically adept. To direct someone, it’s hard to type all the instructions out or explain it on the phone – it’s easier to show and educate them using Upscope!
We frequently use Upscope to troubleshoot and help our users with setup. Upscope allows us to see exactly what they are seeing so we can walk them through the problem.
Troubleshooting is faster and more efficient, the pen and click features are very helpful as they let the user know exactly what we’re referring to by highlighting it.
Account Representitive at Docketly
Upscope saves our support staff an enormous amount of time. Instead of sending emails back and forth or having confusing phone calls, our team simply logs into Upscope and gets an instant view of what is happening and can give a quick tutorial to the customer.
We love it, and so do our customers!
Account manager at DCS Worldwide
The software support team at MoneyMinder uses Upscope to help troubleshoot customer issues and answer questions quickly. Seeing exactly what they are referring to and walking through the steps that they take helps us quickly identify solutions to their questions/problems. Upscope allows us to resolve problems faster and more accurately – a win-win. It’s also a fantastic tool for software walk-thrus and demos. Used in conjunction with chat, it’s a powerful combination.
Co-founder at MoneyMinder
Upscope has been a revelation for our customer service team. Trying to understand the problem a customer is having via just a phone call can be a nightmare.
Being able to see the customers screen via a simple code means that we are able to resolve questions within seconds. The support that we have received from the Upscope team has been amazing – bugs are dealt with quickly and they listen to the issues and deal with them. We have definitely made the right decision to use Upscope as our screen sharing solution.
Co-founder at PayItMonthly
The primary user is our onboarding team and our data shows that it cuts their calls down from 30 mins to about 22 mins (27%), which is fantastic.
This product allows us to help guide our customers through our software while onboarding them. The fact that it is a no download software for the customer is great and very frictionless. I recommend this product to anyone who is on a sales, support, or onboarding SaaS team.
Sales Manager at Square
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