Secure, scalable and fast cobrowsing

Pay Monthly Pay Yearly

Co-Browsing API

$ โ‚ฌ ยฃ
/ minute / minute

100 hours per month minimum

No credit card required / 14 day free trial

Whatโ€™s included?

Cobrowsing that is secure, scales to 1000s of agents, and is fast across regions.

  • Secure SOC 2 and ISO27001 certified solution
  • 99.998% uptime at scale
  • Global regional servers for maximum speed
  • Unused hours roll over while subscribed

Core cobrowsing features

  • See, draw, click, type and scroll
    We have all the regular cobrowsing features of seeing what the customer sees, drawing on their screen, scrolling, clicking, and typing for them.
  • Browser to browser audio
    During a live chat session, if you wish to talk to the user then you can simply initiate a browser to browser audio call and talk them through the steps as you cobrowse with them.
  • Screenshots
    Automatically generated screenshots of the pages the user visited before they opened up a live chat to ask a support question, so you don't have to ask them to send you one, and you can see the problem without asking more questions.
  • Developer console
    See javascript errors within the user's console to debug front-end issues without having to ask the user for a screenshot or a console dump.

Advanced security

  • SOC 2 and ISO27001 certified
    We have stringent security requirements due to our work with banking and health companies. Consequently, we are both SOC 2 (type 2) and ISO27001 certified with regular audits, pen tests and strong data controls.
  • Element and block masking
    To hide sensitive customer data from your agents, you can mask data at a field level and also at a block or page level.

Reliability and performance

  • 99.998% uptime at scale
    We host companies with large numbers of agents and we are critical to their day to day work, so uptime reliability is an essential service.
  • Global regional servers for optimized speed
    We've been doing this for long enough to have seen what slow internet speeds do to cobrowsing sessions and why you need multiple regional servers to maintain the highest possible speed to achieve the lowest potential lag.
  • Handles 1000s of concurrent agents
    Large organizations using our services require not only great speed and uptime but also scalability, provisions for multiple teams and billing environments. We've got those covered.

Integration and compatibility

  • Easy integrations
    Easily integrate co-browsing into any workflow with a few REST API calls.
  • Data segregation
    Easily split data into multiple sub-accounts with their dedicated API keys and configurations.
  • Npm and react packages
    Typescript-ready packages make adding cobrowsing functionality safe and fast.

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Optional add-ons

Accountability and transparency

Extra $0.03 per minute.

  • Session recording
    Record all sessions in mp4 format. Easily transfer the recording to your data warehouse for safe keeping.

Hosting options

From $800 per year.

  • On-premise hosting
    Ensure your data never leaves your datacenter with simple Docker hosting.

Support packages

1,000 monthly hours commitment required.

  • Technical support
    A dedicated support engineer will help you set up HelloScreen and guide you through all advanced configuration.


5,000 monthly hours commitment required.

  • Contract changes
    Our legal team will work with yours to ensure our MSA works for all of us and fully protects you and your users.
  • SLAs
    We'll guarantee uptime and support time.
  • BAAs
    Have HIPAA-protected data you want to run through our system? We'll sign a BAA with you.
4.7 / 5 from 100+ reviews

Try Upscope for free

Upscope is used by hundreds of companies of all sizes to deliver an incredible standard of customer support.

  • "Our data shows Upscope has cut our onboarding team's call time by 27%, which is fantastic."

    Cainen Gerety
    EX Sales Manager at Square