Secure, Scalable and Fast Co-browsing
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HelloScreen Co-browsing
Features
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See, draw, click, type and scrollSee the customer’s screen in one click, remotely draw on their screen to guide them. Take control to scroll, type and click for them.
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NEW: Co-browsing extensionCo-browsing is normally for seeing what your customer sees on your website. Now, with the new Co-browsing extension, you can show them your own screen and let them co-browse with you across any website. It smoothes out demos, form filling, and getting clients engaged with a product. Onboarding and sales go faster and delight the customer.
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SOC 2 certified, ISO27001 certifiedHelloScreen is used by banks and healthcare companies, and is audited and certified so you know you’re getting secure software that passes your internal security requirements. Get up and running quickly and feel confident it’s the best choice.
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High-speed regional serversWe’ve been running co-browsing software for a long time and we’ve learned how important speed is when customers have slower connections. We have regional servers across the USA and the globe to minimize lag and to allow you to keep data restricted within your local region, to abide by that region's legal requirements.
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Uptime 99.998% at scaleYou can see our live uptime here: https://status.upscope.com/ We service organizations with 100s of agents each and so our uptime and scalability has to be great as they are using us 24/7.
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SSO / SAMLYour team can use single sign on and accounts can be managed within your systems, without every team member creating a new account from scratch.
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Browser to browser audioIf you’re co-browsing and feel like you need to talk to the customer, you just click a button and it starts a browser to browser audio call. Then you can talk to them as you draw on their screen and teach them what to do.
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ScreenshotsA number of our live chat integrations include screenshots. These are automatically generated screenshots of the pages the customer most recently visited, so you can see how they came across a problem without asking them.
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IntegrationsWe integrate with live chat systems like Zendesk, Intercom, LiveChat, Front as well as Salesforce and a number of other platforms. If you’re primarily talking to customers on the phone then you don’t need any integration, you can use our phone support code feature.
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Power feature: Phone support codeCustomers are going to call you and you’re going to want to see their screen. That’s what the phone support code does and it’s one of the most effective and impressive ways to use HelloScreen. It makes it feel like you’re sitting next to the customer, guiding them.
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Multi-agentYou can have multiple agents co-browse with a single customer, giving you the ability to bring other team members into the conversation.
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Team managementInvite all you team members and assign specific roles to each of them.
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Element and block maskingYou can hide sensitive customer data from your own team, during co-browsing sessions, at a field or block level. In other words, you can hide whatever parts you wish.
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Developer consoleWhen there’s a bug, your dev team might ask “can they send us a console dump” and they’re basically asking for a list of javascript errors on the page. This feature lets you see and copy those errors, so that you can send it to the dev team.
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Multi-teamsIn a larger corporation you might have several departments using HelloScreen, each with their own billing requirements. This feature lets you set up multiple teams with separate billing.
HelloScreen Enterprise
Everything in HelloScreen, plus:
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Advanced user managementAuthenticate your agents with SAML 2.0 and customize access with multiple environments.
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Audit logs and recordingsKeep a detailed audit log of everything that happens to your account, and optionally record all sessions in video format.
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Contracts and SLA guaranteesWork with our team to customize your contract to ensure it complies with your regulatory requirements.
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Dedicated CSMMake the most out of HelloScreen with a dedicated Customer Success Manager to help with your implementation.
Our Users
Who buys this and why?
These are the people who get the most out of our tools