Supercharge your Freshchat workflow
Integrating UserView with Freshchat allows your agents to see the customer's past. Gather contextual information without the customer needing to explain themselves.
Hey, it isn't working.
Hi Richard, here to help! Let me take a quick look...
Have you clicked accept on our terms and conditions?
Ah that was the issue, thank you
See into your customer's past
Understand why your customer has reached out by seeing their previous actions.
- See screenshots of error messages or other actions
- Understand their problem even with minimal information
- Jump into a live screen-sharing session if needed