Integrate Upscope co‑browsing using our APIs

You can integrate Upscope co‑browsing into your custom platform, your in‑house support system or any other service you wish to enhance, using our APIs.

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You can integrate Upscope co‑browsing into your custom platform, your in‑house support system, or any other service you wish to enhance, using our APIs.

Add co‑browsing to your CRM system

You can embed Upscope co‑browsing into an iframe within that CRM and completely white label it as your solution.

Java Script API
  • The javascript API is the necessary default code that you add to your website to allow co‑browsing between customers and support agents.
  • It gives you options on how to configure the look and feel for customers and agents.
REST API
  • The REST API gives you control over how support agents login, how the co‑browsing window is displayed and more.
  • You might use the REST API to build Upscope co‑browsing into your system for your support team, into your live chat system or CRM system so that you can offer co‑browsing as part of your product to your clients who each have their own support teams.

Add Upscope co‑browsing to your live chat. If you run a live chat system, there are several ways to offer co‑browsing as a feature.

Option one: offer Upscope co-browsing as a 3rd party add-on

The only requirement, in this case, would be to allow custom attributes within your live chat app and then notify our team and we’d create an entry for your application.
Once the Upscope javascript snippet has been added, when a support agent opens up the live chat interface while talking to a customer, they’ll see a screen sharing link wherever you’ve allowed that custom attribute to appear in that interface.
That screen sharing link is unique for each customer thanks to the Upscope Javascript API on the page which helps generate that link for that unique customer.

Each of your customers would then have to sign up to Upscope themselves in order to add our company‑specific javascript snippet onto their websites.

This is how we currently work with major live chat providers including Intercom, Zendesk, LiveChat, and more.

Option two: integrate it directly into live chat and fully white-label it

Similar to the above CRM example, you might want to white label Upscope for your live chat system’s clients to use with their customers.

In that case, you’d use the REST API and follow a process similar to the one described here.

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