What we don't do
- Provide live chat or video ( we only do browser to browser)
- Full desktop screen-sharing. It's securely limited to the browser
- Native iPhone or Android app support. (We do support mobile web browsers)
What we do really well
- All the regular features that all cobrowsing solution providers have.
- Security. We're SOC 2 and ISO27001 certified which is why finance and healthcare companies use us.
- Speed and stability. We've got servers everywhere so that uptime and speed are no.1
Forget all the feature lists. Here's what we believe you should do.
Most cobrowsing apps do the same core features. If you need a full omni-channel solution then we're not right for you. We focus on the core cobrowsing features and we integrate into omni-channel companies. People buy us because it works and we tick the security, speed, and stability boxes. Be sure to talk to our team about our upcoming Useview product because your team may need it even more than co-browsing.View Customer Stories
How DriveCentric provides superior customer support with Upscope
Customers arrive at an issue or a roadblock
They would reach out to the agent and communicate their problem via live chat
The Agent can now initiate an Upscope co-browsing session
Together they can find a solution in real-time
How Freedom Debt Relief transformed their onboarding process with Upscope
Customers fill in an initial data collection form
An onboarding agent would reach out via telephone to qualify to applicant
Whilst on the phone, the onboarding agent would initiate a co-browsing session
From there, both the agent and customer will move through FDR’s onboarding slide deck until completion