8 LiveChat inc Integrations you should be using

Last updated on June 10th, 2023

Minh Saggers
Minh Saggers

We know that it can be difficult to find the best LiveChat integrations, so we have narrowed down our top 8.

1. Upscope

Upscope’s co-browsing solution gives your support agents sight.

Upscope enables your support team to instantly see customer’s screen while live chatting and solve problems in seconds.

It allows your sales people to onboard customers by guiding them from sign up to purchase through even very confusing interfaces.

Click to see their browser, click to take control.

LiveChat agents, while talking to a customer, can click once to see the customer moving around on their website and click again to take control and walk them through the website while the customer sits back and learns.

No downloads. It’s instant.

Yes, really.

It makes dealing with even your toughest customers a joy.

The no-install co-browsing platform has been proven to increase first call resolution by 19% and reduce time to convert new customers to new products by 65%.


2. Stratifyd

Start making data-driven decisions with the Stratifyd LiveChat integration.

Stratifyd allows you to look at your overall business and leverage insights that’ll improve engagement, and allow you to familiarize yourself with customer patterns.

This LiveChat integration analyzes keywords on chats, enabling you to see the most popular topics, to improve customer experience using chat data.


3. GetResponse

Build an email marketing strategy quickly and efficiently with GetResponse, the email marketing tool.

Gather powerful sales insights and gain new subscribers to continue the conversation outside of live chat.

Once a LiveChat conversation ends, Getresponse adds a new contact, allowing you to extend your email campaign reach.


4. PlayVox

Monitor your customer service and support with the PlayVox LiveChat integration.

Collect and manage customer data, from pre-chat and post-chat surveys, and chat transcripts, that give you relevant feedback.

You’re also able to monitor quality control via customer conversations, allowing you to check the performance of your customer success team.


5. Landingi

The LiveChat integration Landingi is a landing page builder that converts traffic to your site.

For those who do not know how to code, Landingi’s easy-to-use app requires no programming skills and still lets you create inspired and intricate landing pages.

By integrating Landingi to your live chat, you can convert visitors into paying customers.


6. Nutshell

The CRM, Nutshell, enables you to improve chat efficiency and increase case resolutions.

The LiveChat integration enables sales and support teams to personalize communication on live chat, as CRM information is displayed in the chat window.

Better nurture leads with information, such as company name, last order and phone number etc., allowing you to provide better support right from the start.


7. BotEngine

The bot building LiveChat integration allows you to create chatbots that answer simple questions.

BotEngine enables you to build chatbots that assist consumer requests and improve customer experience.

With the chatbots, you’re able to handle more cases, and automate repetitive requests, saving you time, and letting you focus on providing the best customer care possible.

Fear not, if the chatbot faces a challenge it can’t solve, it simply sends the customer directly to you.

Also see our BotEngine test here in full.


8. Elevio

The LiveChat integration, Elevio, allows your customers to help themselves.

By creating self-service support, and linking LiveChat with FAQs and knowledge bases, you’re able to provide instant and detailed help for customers and visitors. With Elevio, it provides immediate support for those with limited time.


Read next: Why are companies taking up co-browsing and why does it boost sales?

Related: How to install LiveChatinc and test it out without knowing coding

Minh Saggers
Minh Saggers

Minh Saggers is Upscope's Head of Operations