Screen sharing can greatly enhance remote collaboration, allowing for easy document sharing, support co-browsing, product demonstrations, and onboarding of new customers. But with so many options on the market, how do you choose the one that’s right for your business?
If you’re on the lookout for the best screen sharing software for your support, sales, and onboarding teams, you are in the right place. Note that we left the big guys (Zoom, Google Meet, etc.) out as they weren’t designed with seamless customer support in mind and are missing some of our important considerations.
What Is Screen Sharing Software
Screen sharing software allows users to share their computer screen or mobile device with others in real-time. It has been around for decades to aid in remote support so that support, IT and sales teams didn’t have to travel back and forth anytime someone needed help with a product. Today, screen sharing has become crucial for remote work and globalization, making it easy to sell your product and service your customers no matter where they are in the world.
What to Consider When Looking for the Best Screen Sharing Software
There are a lot of screen sharing tools on the market so most importantly, determine why you’re looking for screen sharing software. With that, these are the considerations to keep in mind.
Speed/Clarity
Lag time is a no-no in 2024. Ensure that the screen sharing software offers stable performance and minimal latency to provide a seamless browsing experience for both agents and customers. Features such as high uptimes and global regional servers are also a must if you have a large, global customer base offering 24-hour support.
Cost
Compare pricing plans, including what is included in each package, the cost of necessary add-ons, additional fees, and limitations, to determine the best value for your investment.
Integration
Look for co-browsing software that integrates with your business's current CRM, helpdesk software, or any other platforms you're using for customer support, sales, or onboarding.
Built-In Collaboration Tools
Screen sharing and cobrowsing software offer different collaborative capabilities such as annotation tools, video chat, audio calls, live chat, and file transfers. The tools facilitate effective communication and problem-solving during sessions and are a big contributor to your customer's leaving the screen share with a resolved problem.
Ease of Use
The software should be user-friendly for both your teams and your customers. Look for features like a download-free simple setup, an intuitive interface, and easy navigation.
Security
Consider your businesses and your client’s security needs and prioritize security features like field and element masking, SO27001 certified, SOC 2 Type Certified, HIPAA compliant, or GDPR ready.
The 4 Best Screen Sharing Software to Use This Year
1. Upscope HelloScreen
Upscope’s HelloScreen co-browsing is advanced screen sharing designed for support and sales teams to solve customer problems as if you were sitting right next to them. The HelloScreen app seamlessly integrates with any support system you are using. To begin screen sharing, all the customer has to do is accept a cobrowsing request with one click and no downloads.
When connected, Upscope offers a variety of collaboration tools such as drawing, highlighting, and pointing, as well as showing your customers what to do by taking control of their keyboard and mouse.
Upscope’s Main Benefits
No third-party software downloads are required.
Agent and customer can highlight, type, and click together in real-time.
Built-in browser-to-browser audio.
With an easy-to-use support code, HelloScreen can be used with any live chat or phone system.
HelloScreen takes a screenshot of each of the last 4 or 5 pages the customer visited before opening up live chat to ask a question, so agents can see the problem instantly and respond the first time around.
Global regional servers for optimized speed.
Secure software that is SO27001 certified, SOC 2 Type Certified, HIPAA compliant, and GDPR ready.
99.998% uptime at scale.
Handles 1000s of concurrent agents for companies with large numbers of agents.
Offers secure element and block masking.
Session recording.
Surfly Spaces
Surfly is a screen sharing tool for remote sales and support that is enabled from browser to browser without the need to write any code or install any software. Surfly works with any 3rd party application, like Intercom or Zendesk to eliminate the need for additional screen sharing apps on Mac or PC and offer an easy way for customers to connect with agents.
Similar to Upscope, when connected, support or sales teams can highlight, type, and click together with customers in real-time. And, its ease of use is high because it gives you all the tools you need to interact with customers without either party needing to leave the website or app.
Surfly’s Main Benefits
No third-party software downloads are required.
Universal cobrowsing allows users to navigate and interact with a web page together in real time with highlighting, typing, and clicking options.
Built-in video chat.
Fine-grained control over the content you want to share. You can share your entire screen, a window, or just a tab.
File sharing.
Collaborative document editing and e-signing.
Session recordings.
TLS 1.3 transport security, 256bit SSL encryption, full audit log features, and masking of sensitive data to ensure you stay secure and compliant in all your interactions.
HIPAA, GDPR, ISO 27001, AICPA SOC, and PCI DSS compliant.
Session recordings.
Screenleap
Screenleap is a screen sharing tool that allows you to quickly share your computer screen with a customer on any device with a web browser without installing any software. All the agent has to do is start a screen share and provide the customer with a share code.
Like Surfly and Upscope, Screenleap provides easy website integration, allowing you to initiate live interaction sessions directly from your site. Customers can join these sessions from any device with a web browser, without needing to install any additional software.
Screenleap’s Main Benefits
View from any device with a browser without installing any software.
Real-time screen sharing, live video, 2-way audio, and live chat.
Easy integration.
Screen recordings.
Draw, click and point on a shared screen while cobrowsing.
File sharing.
Low lag and high quality, whether sharing a screen with one viewer or thousands.
All meetings are secured using strong TLS 1.2 256-bit AES encryption and data is never stored.
Glance Guided CX
With Glance, agents can initiate human-guided digital engagements (screen sharing, cobrowsing, multi-way video) with their customers in just one click from any CRM, CCaaS, or custom desktop system. Customers can use any browser or device and don’t need to exchange a session key. Glances integrates with existing communication channels to start from any business-customer interaction allowing you to easily switch between collaboration tools.
Glance’s Main Benefits
Universal cobrowsing with omnichannel flexibility.
Document and file sharing.
Collaborative document editing and e-signing.
Employees can join customers in mobile apps to help them solve problems they are having.
Built-in video chat.
Mobile camera sharing.
Supports thousands of concurrent sessions, balancing network and device constraints for consistent quality.
Customizable UI and UX options for cobrowse to deliver an on-brand experience.
On-screen collaboration such as highlighting.
Field and element masking.
Security certifications such as ISO/IEC 27001, SOC 2 Type 2, CSA, and GDPR and Privacy.
Prebuilt integrations and open APIs enable Glance to launch with just one click from any CRM, employee desktop solution, or contact center technology.
Take Screensharing to the Next Level With Upscope
Because screen sharing requirements can vary greatly depending on the use case, it's important to identify your must-haves and nice-to-haves when selecting one. With Upscope, you can support and sell to your customers with just one click. Our secure, lag-free screen sharing software was designed for customer support teams, sales innovators, and customer experience architects. Get started today!
