Last updated on June 13th, 2023

Teleport over to your client to provide the best customer experience

Pardeep Kullar
Pardeep Kullar
Teleport over to your client to provide the best customer experience

Selling and supporting products would be simple if you could teleport to your
customer and show them how it works. You'd sit beside them, point at the
screen, and take the mouse to click on buttons for them. You can do the
equivalent of teleporting over with Upscope and to give them the best customer

Let's say a client has a question about your online service

It could be a support request about how to navigate the site.

It could be a query about how to complete a form and purchase a product.

What irritates them about your response?

If you don't understand their problem even after they've explained it.

If you give them a whole list of complicated steps they struggle to follow.

What happens if you can teleport over to the client's location?

  1. You arrive instantly.

  2. You can see the screen and see the actual problem.

  3. You can point at the screen and tell them where to click.

  4. You can take the mouse and keyboard to scroll, click and type for them.

What are the disadvantages to teleporting?

You are in their personal space.

You can see their entire desktop and other tabs and apps they have open.

Get the advantages of teleporting without the disadvantages

Upscope is technology with all the advantages and none
of the privacy invasion.

  1. You can see what they see instantly.

  2. You can point at the screen and tell them where to click.

  3. You can take control and click and type for them.

  4. You can't see all their tabs or desktop, only the website they need help

This has proven to be a great customer experience

Square uses Upscope for effortlessly onboarding clients to their payroll

Freedom Debt Relief has significantly improved their conversion rate using
Upscope to explain the debt relief process to borrowers by being able to
remotely scroll through presentations on the client's phone as they explain

Mortgage, insurance, health and SaaS companies use Upscope so that their
sales, support and onboarding teams can provide a great customer experience.

The simplest customer experience improvement is seeing what the customer sees
and explaining the service by pointing at the screen and describing what's

Learn more about Upscope here.

Pardeep Kullar
Pardeep Kullar

Pardeep overlooks growth at Upscope and loves writing about SaaS companies, customer success and customer experience.