A Popular Intercom Live Chat Alternative

Last updated on July 29th, 2023

Pardeep Kullar
Pardeep Kullar

We know which live chat services people switch to because we run a see the user's screen from live chat service that integrates with live chat tools. We know that LiveChat.com is one of the Intercom competitors that they move to.

Related: Yes, you can See the User's Screen from Intercom

Also see: 9 Smart Hacks to Use With Intercom

We know Intercom can be expensive

We use Intercom ourselves and we know the cost. For a small team, especially one with lots of users and low cost software, it can become expensive.

Below, we cover LiveChat, which is one of the systems that companies switch to and is a good alternative if your main need is for core live chat features.

LiveChat is the system we used before and our co-founder loved it

We used LiveChat before and our CTO / co-founder still talks lovingly about it. I guess we moved to Intercom because of its onboarding emails but LiveChat also has onboarding tools that integrate with it.

What size team is LiveChat for?

It covers the range from small to large. Critically, it can handle very large team sizes as we know some of our customers use LiveChat and have large teams. They've been around for a long time and have a great array of stable features.

What’s the pricing like?

It’s priced per agent. Whereas intercom charges per agent and for total number of users in the system (probably because of their campaign software), LiveChat charges per agent.

The cost is as low as $20 per month up to $60 per month for the business plan.

How simple is the set up?

LiveChat.com, like many live chat companies has the typical 'copy and paste of installation' code to get going. It's no different to the rest.

Any cool additional features?

Yes, of course. They have a huge marketplace of integrations and you have the magical screen sharing solution called Upscope available to integrate into it. Then, when you chat, you can see what the customer sees in a single click and reach out remotely to draw on the customer's screen.

That's a life saver when working with less tech savvy customers.

Excellent customer service

These guys are on it. That's all I need to say here.

What’s the one key difference between LiveChat and Intercom?

LiveChat does not do the onboarding emails that the Intercom messages / outbound module does.

Intercom, in some ways, is a CRM and drip email tool as much as it is a live chat tool. LiveChat focuses on live chat and provides 3rd party integrations to do the emailing.

Go check it out at LiveChat.com

Other alternatives?

If you have an e-commerce site or SaaS company then check out Re:amaze.com.

It’s a surprising service as the details are so good and the customer support is incredible. They give a damn. Check out some of their shopify integration reviews.

Related: Why co-browsing is being taken up by Olark and other live chat tools

Pardeep Kullar
Pardeep Kullar

Pardeep overlooks growth at Upscope and loves writing about SaaS companies, customer success and customer experience.