We know which live chat services people switch to because we run a see the
user's screen from live chat service
that integrates with live chat tools. We know that
LiveChat.com is one of
the Intercom competitors that they move to.
Related: Yes, you can See the User's Screen from
Intercom
Also see: 9 Smart Hacks to Use With
Intercom
We know Intercom can be expensive
We use Intercom ourselves and we know the cost. For a small team, especially
one with lots of users and low cost software, it can become expensive.
Below, we cover
LiveChat, which is one
of the systems that companies switch to and is a good alternative if your
main need is for core live chat features.
LiveChat is the system
we used before and our co-founder loved it
We used LiveChat before
and our CTO / co-founder still talks lovingly about it. I guess we moved to
Intercom because of its onboarding emails but LiveChat also has onboarding
tools that integrate with it.
What size team is LiveChat for?
It covers the range from small to large. Critically, it can handle very large
team sizes as we know some of our customers use LiveChat and have large teams.
They've been around for a long time and have a great array of stable features.
What’s the pricing like?
It’s priced per agent. Whereas intercom charges per agent and for total number
of users in the system (probably because of their campaign software), LiveChat
charges per agent.
The cost is as low as $20 per month up to $60 per month for the business plan.
How simple is the set up?
LiveChat.com, like many live chat companies has the typical 'copy and paste of
installation' code to get going. It's no different to the rest.
Any cool additional features?
Yes, of course. They have a huge marketplace of integrations and you have the
magical screen sharing solution called Upscope
available to integrate into it. Then, when you chat, you can see what the
customer sees in a single click and reach out remotely to draw on the
customer's screen.
That's a life saver when working with less tech savvy customers.
Excellent customer service
These guys are on it. That's all I need to say here.
What’s the one key difference between LiveChat and Intercom?
LiveChat does not do the onboarding emails that the Intercom messages /
outbound module does.
Intercom, in some ways, is a CRM and drip email tool as much as it is a live
chat tool. LiveChat focuses on live chat and provides 3rd party integrations
to do the emailing.
Go check it out at
LiveChat.com
Other alternatives?
If you have an e-commerce site or SaaS company then check out
Re:amaze.com.
It’s a surprising service as the details are so good and the customer support
is incredible. They give a damn. Check out some of their shopify integration
reviews.
Related: Why co-browsing is being taken up by Olark and other live chat
tools
