Who needs on-premise co-browsing? Is it secure? What are the benefits? Can I
customise it? How do I get started? Read more on on-premise co-browsing below.
Related: Learn About Co-browsing Software
Also see: For the Geeks. How does Co-browsing Tech Really
Work?
Benefits of on-premise co-browsing
On-premise is essential for organisations that, for compliance reasons, need
all data to remain within their own infrastructure.
An on-premise co-browsing solution can be quickly added to your system without
a large upfront investment in development.
Who wants on-premise solutions?
On-premise co-browsing is often sought after by those within the banking,
medical and customer support sectors that want to integrate co-browsing
technology into their systems or processes.
How is it priced?
It depends on volume and whether additional changes are required. While
typically it's based on per seat pricing it can be capacity based.
Data location
With on-premise, all the servers would be located within your own private
cloud.
Data Security
Co-browsing offers superior data security when compared to regular screen
sharing as the only data your organization has access to originates from your
own website.
You will not have to worry about unauthorized access to user's computers, and
you will have the ability to hide parts of the page (such as credit-card
forms, or PII) for additional security.
On-premise architectural options
There are several options on architecture depending on what you need.
Our on premise solution is designed to maximize security while reducing the
amount of components needed to run the service.
There are several options on architecture including:
Data service on premise + Cloud.
Data service on premise + Upscope API.
Data service on premise only.
See more on each of these options by looking at our co-browsing on-premise
deployment doc.
Can I customise it
Upscope's on-premise co-browsing allows you to fully customize the experience
for user and agent so that co-browsing looks and feels like an integral part
of your system.
What's an alternative integration to on-premise?
The Upscope REST API allows you to create a customized
experience for agents and users without the burden of hosting the server.
Co-browsing can be integrated into your system without any DevOps needed.
ISO27001 / SOC2 certified? Hipaa compliant? Yes
Upscope is ISO27001 and SOC2 certified and HIPAA compliant. In addition, with
on-premise, all the security certifications you hold will apply to the
co-browsing system too.
Continuity provision
Upscope on-premise solution is completely standalone from our own
infrastructure and will continue working even in case of Upscope downtime.
Get started with Upscope on-premise
Ask your first set of questions on our live chat from our home
page or email team@upscope.io. Mention on-premise
and we'll get the right person to answer your questions.
Read more about Upscope's on-premise and whitelabel options here.
