Why is Re:amaze different to Intercom, Drift, Livechatinc? How does it compare
as a live chat app?
All these live chat apps began with different roots
Intercom started off as a customer messaging
platform focused on the drip process and sending in app messages. They pivoted
to include helpdesk and FAQ.
Drift started off as something very similar to
Intercom’s later evolution but pivoted to be more bot focused and is now
generally more for sales.
Livechatinc which has always just been live
chat and they specialise in it.
Re:amaze started off as a helpdesk,
it’s their bread and butter and they do it better than Intercom, Drift, and
Livechatinc because they’re natively multi-channel helpdesk (shared
inbox).
Re:amaze offers two modes of live chat.
-
Real time messaging like intercom where the customer experience is always
on -
Classic enterprise chat where there’s a waiting queue and is 100% session
based.
Re:amaze offers a real time dashboard to help businesses monitor online
customers and the ability to send them one-off or automated messages.
They also offer FAQ management. It’s a near-complete ecosystem when it
comes to helping customers and they deliver it in a more cost-effective
pricing structure.
What sets their live chat apart from the rest is that one live chat (either
real time messaging or classic live chat) is the foundation for a lot of their
other features.
Example?
Businesses can have classic live chat on but when no agents are online,
Re:amaze will automatically fall back to real time messaging, which then falls
back to email. This gives customers instant access regardless of the
business’s availability.
This also gives businesses a peace of mind when it comes to receiving incoming
communications.
Re:amaze automatically reaches out to customers
Re:amaze
Cues
gives businesses the ability to create rules and conditions so that their live
chat system can automatically reach out to customers.
This essentially becomes a marketing, sales and conversion engine used in
on-boarding and lead nurturing. Beyond that, their live chat script can power
a business’s FAQ right within the chat experience.
Loved by both E-commerce and SaaS companies
Re:amaze works with a lot of E-commerce companies because they have the right
integrations in place
They also work with lots of SaaS businesses, competing right next to Intercom
and Drift with zero additional funding and delivering features that make
positive impacts on business workflows around the world.
They’re definitely the smaller of the 4 but pack quite a punch and have always
been of the mindset that great conversations create happier customers. All
their features reflect this mentality.
More great news? Re:amaze also works with Upscope
co-browsing
so you can see the user’s screen as you chat as well as take ‘remote control’
to onboard them and close deals.
As a first step, learn more about Reamaze
and get a demo with their team.
