In the early days there’s a temptation to leave chats open ‘just in case’, or to get annoyed by abuse. We also write long and formal replies and don't read between the lines when a customer is giving good feedback. Below we show how we change over time.
Day 1 > Day 30 > Day 90 as a live chat agent
The team at https://Upscope has experience supporting 1000s of users, we hope you enjoyed the ride ?
Upscope, “One click to see the user’s screen from live chat for awesome instant support”