Here's how you get your support team, account managers and sales people to hug you. Give them co-browsing. Why? When they're helping a tough, less technical customer, they all wish they could snap their fingers and see that customer's screen AND reach out to click for them. That's what co-browsing does.
You've got a new user.
They're confused. They're stuck.
They're ready to leave, unsubscribe, cancel, fail to convert, leave a bad review, try your competitor, say something mean.
What you've already tried when supporting tough users
For 14 minutes, you tried typing lists of instructions on how to navigate the site.
For 11 minutes, on the phone, you tried to explain where to click and asked if it worked.
For 8 minutes, you tried to get them to install screen sharing.
What few people have ever done before: Co-browse
You've never clicked one button to instantly see their screen without installs.
You've never DRAWN a circle around the button they should click.
You've never sent your mouse cursor a 1000 miles to appear on THEIR screen to take control, scroll down and click on a button for them, as they watched.
You've never ended every call knowing you've left them surprised by a unique new form of support and ready to tell others about the quality of your support.
What is co-browsing?
The new modern instant screen sharing BUILT for the web.
It does not stream video, it directly passes html and recreates the screen pixel perfectly for the support agent.
The user does not download anything.
The support agent does not download anything.
You can see your user moving about on your app in one click.
You can highlight where to click and take control to scroll and click for them.
What your stats look like with co-browsing
30% reduction in call times.
65% faster conversion of new customers to your product.
19% increase in first time call resolution.
4X increase in positive mentions on social media.
Lower churn, higher conversion and 100% more joy in educating customers.
Who uses co-browsing?
Account managers, customer support and customer success teams who currently use live chat, phone calls and screen sharing to communicate with customers.
In which industries?
SaaS, health, finance and e-commerce companies.
Companies like Square, Applied Data Finance, NurseGrid, DriveCentric and more use Upscope co-browsing.
Here's a 30 second overview
How can I get started?
Go to Upscope co-browsing and get set up today, for free.
"Having spent 10 years doing Customer Success and sales this is the best tool I've ever used. My phone demo time has decreased from over an hour to just 20 minutes at times with increased knowledge by the user" Jason, Director of Sales and Customer Success.