Listening for Events

Listening for events

You can listen for events by running the following code.

Upscope('on', ...eventNames, callbackFunction);

List of events

Event Name	Additional arguments	Description
`agentsAvailable`	—	Indicates that agents are available and waiting for requests on the Upscope dashboard.
`agentRequestUpdate`	`status: string`	Gives you updates about the status of the current agent request. One of `pending`, `accepted`, `unavailable`, `canceled`.
`callAccepted`	—	An audio call has been accepted by the visitor.
`callEnd`	—	An audio call has ended.
`callStart`	—	An audio call has started.
`connection`	—	The connection has been established with Upscope's servers.
`connectionReset`	—	The connection has been reset, and there will be a new visitor created.
`newObserver`	`observerId: string`	[[Someone new is now observing as an agent.]][[Useful to keep track of how many agents there are.]]
`observerGone`	`observerId: string`	[[`observerGone` is no longer observing.]][[Useful to keep track of how many agents there are.]]
`sessionEnd`	—	A session has ended.
`sessionRequest`	—	[[An agent is asking to start a session.]][[If you want to change the authorization flow, you'll need to add a `onSessionRequest` function to the configuration.]]
`sessionStart`	—	A session has started.
`waitingForCall`	—	The visitor has gotten to the page from an agent's personal link.

Example

Here's an example of how to use the events API to show a message to the visitor when a session is active.

<div id="upscope-active" style="display: none;">
  Screen sharing active.
</div>
<script>
  const activeElement = document.getElementById('upscope-active');

  Upscope('on', 'sessionStart', 'sessionContinue', () => {
    activeElement.style.display = 'block';
  });
  Upscope('on', 'sessionEnd', () => {
    activeElement.style.display = 'none';
  });
</script>

Tracking event data such as clicks

All events that originate from the agent will have a isUpscopeBrowserInstruction attribute set to true.

For example:

button.addEventListener("click", evt => console.log("Clicked by", evt.isUpscopeBrowserInstruction ? "agent" : "user"))