To run Upscope on your infrastructure, you'll need to either run a Docker image that contains everything, or host the components separately yourself.
If you have fewer than 5,000 Visitors online at any given time and no more than 100 concurrent Agents, a single server will likely be enough. If you have more, you'll likely need to add more servers and scale Upscope horizontally by having a separate Redis cluster.
We've created a simple startup script to easily start and configure Upscope to use with Docker. You can use the script as-is, or pull our image from Docker hub and run it with the variables listed below.
Host MongoDB connection issues
MongoDB cannot be listening only to localhost, because the container never uses the loopback network for connection, so you should set the
net.bindIp to listen on
/etc/mongod.conf, or—if it's a security issue—on the Docker network.
This is similar for Redis, which should listen to
If you don't want to use Docker, you'll find Upscope binaries on the link provided in your settings.
This link never changes so you can
curl the binaries as part of your build process, and automatically keep Upscope up to date.
Any breaking change will have a new link, so you don't need to worry about that.
Or you can start the server without Docker by running:
BASE_ENDPOINT=http://localhost:5002 PORT=5002 LICENSE_KEY=https://api.upscope.io/v1.3/.... SECRET_KEY=myrandomsecretkey... ./upscope-data-linux
Installing Upscope on your website
You can add that code to pages like you would with our cloud solution.
Your license key
To run Upscope you'll need to retrieve your license key. The license key can be downloaded to your server or read automatically from our server every time the server starts.
You'll need to enter the license key into the
LICENSE_KEY env var. The
LICENSE_KEY env var can be one of:
The license key content (note it's multi line)
A file path to the license key content
The URL to the license key, the preferred method.
If you don't have to restrict the instance's interactions with the internet, entering the URL provided on the dashboard as the
LICENSE_KEY env var is preferable as you won't need to update it when it expires.
Good to know
The following is configurable through Environment variables.
The base URL where this component will be mounted. For example,
Your unique Upscope license key (or a link to it).
A unique secret key used to sign internal JWTs. It's very important this key is kept safe and it's at least 32 characters long.
URL watch links will be redirected to for authentication.
URL unrecognized requests will be redirected to.
URI to a single MongoDB instance, or MongoDB cluster
The port the server will listen on.
URI to Redis or a Redis cluster.
The authentication API key for your on-premise REST API. Leave empty to disable the REST API.
When set to on, the server will automatically redirect all requests to https.
If you use
MONGO_URI=mongodb://localhost/upscope with the Docker image, a MongoDB server will be installed inside the container to serve the application.
If you use
redis://localhost/ with the Docker image, a Redis server will be installed inside the container to serve the application.
Integrating with the dashboard
To use the Upscope dashboard with Upscope on-premise, head to your on-prem settings and scroll down to cloud link.
You'll need to enter your
BASE_ENDPOINT and your
SECRET_KEY, and have an option to enter the email of who should be contacted if we need to reach out to quickly if we find a vulnerability we can't patch from remote.
Good to know
Even if you link on-premise to our cloud, our server will actually never make requests to your instance, and your instance will not report back to our servers.
To your Agents everything will look just like the regular cloud version does, but behind the scenes their browser will be in direct communication with your instance so we never touch your Visitors' data.
If you plan to use the REST API, you'll need to use the on-premise version of the API.
What doesn't work on-premise?
Although we've made our on-premise version as similar as possible to the original, there are a few missing functionalities. You'll need to use Upscope cloud if you are interested in:
Integrations with live chat software (other than a simple link in the attributes)
Session video recording
Audio / video communication
Usage without MongoDB
We are aware some of our customers cannot use MongoDB due to compliance reasons.
Upscope works fine without MongoDB, but the Search feature will be limited. You'll still be able to search by: