Transform support into an enjoyable experience for both your customers and agents
Co-browsing creates a superior Customer Experience
Create the perfect experience across your sales, support and onboarding functions with Upscope
Start now- 30%
Faster onboarding and support sessions
- 19%
Increase in first time call resolution
- 10%
Reduction in future support calls
- 4.8
Average agent session score out of 5
Work side-by-side with your customer
Feel like remote chat or phone support would be easier if you were could simply show them what to do? With co-browsing you'll have exactly that power.
Qualitative benefits
For teams
Teams using Upscope develop better relationships with customers by being empathetic teachers of their application, rather than typing instructions or lecturing customers on what to do.
For your customers
Customers build muscle memory and therefore confidence in using your application. There’s no fear of having to download screen‑sharing software and go through multiple steps. There’s no exposing private folders, messy desktops, or other open tabs and articles. It’s a secure and effortless experience.
Example
One finance company’s onboarding and support staff were tasked with helping time‑poor retail customers through a complicated user interface.
Not only that but they could send their mouse over the web to the customer’s screen to click for them. Upscope led to a 30% reduction in call handling time.
Each day they’d try and guide them over the phone, describing where to scroll to, where to click, and hope the customer understood their instructions. When they added Upscope Co‑browsing, they were able to enter the customer’s email address into Upscope to instantly see that customer’s screen.
Use cases and proof of concept
Insurance
Insurance companies are changing the stereotypical experience of customers anxiously staring at a wall of forms. They’re using Upscope to work with the customer through forms while explaining input fields that would normally cause abandonment.
Health
Health companies use Upscope’s HIPAA compliant solution for supporting EHR systems, scheduling services and more.
Finance
Finance companies using Upscope gain a secure Co‑browsing solution with complete control over data storage and transfer as well as deeper integrations via the API and on‑premise options.
SaaS
SaaS has evolved from a mentality of build it and they will come to customer service is key, from slow email support to instant live chat, from occasional last resort download based screen sharing to instant rapid Co‑browsing. This is why Upscope Co‑browsing has become a default addition to SaaS onboarding and support processes.
Get proof of concept
Upscope provides a proof of concept through helping enterprises integrate, test and run extended trials to benchmark usage and impact. Once rolled out, using our flexible intelligent pricing, you can adjust your account to fit your changing requirements by increasing and decreasing your licenses.
Try Upscope for free
Upscope is used by hundreds of companies of all sizes to deliver an incredible standard of customer support.
Find out why they love it during a 2-week free trial.