Upscope co-browsing integrates with Drift allowing you to go from chat to viewing a user's screen in seconds.

Also, you can send your mouse cursor over the internet to appear on their screen and scroll and click for them as if you're sitting right there at their computer.

To integrate Upscope with Drift:

  • Simply copy and paste the Upscope installation code beneath the Drift code on all the pages you wish to co-browse on. That's it. The integration is complete.

    Example code:

<!-- begin Drift code -->
    <script type="text/javascript" async...
   <!-- end Drift code -->   
   <!-- BEGIN Upscope code -->
<script>(function(w, u, d){if(typeof u!=="function"){var i=function(){i.c(arguments)};i.q=[];i.c=function(args){i.q.push(args)};w.Upscope=i;function l(){var s=d.createElement('script');s.type='text/javascript';s.async=true;s.src='';var x=d.getElementsByTagName('script')[0];x.parentNode.insertBefore(s,x);}if(d.readyState==='complete'){l();}else if(w.attachEvent){w.attachEvent('onload',l);}else{w.addEventListener('load',l,false);}}})(window, window.Upscope, document);Upscope('init', {  apiKey: "Your_api_key"});</script>
   <!-- END Upscope code -->
  • When you start a new chat with a customer a screenShare link will be available on the right hand side under 'Show more attributes'.

The link is not clickable at present but you can copy and paste it into a new tab and instantly be able to see the customer's screen and click and scroll for them.

In the future we hope that Drift allows clickable link attributes and you can jump to the customer's screen in one click rather than copying and pasting.